Web & Digital Presence · Drupal Support

Drupal support that keeps your site secure, online and moving.

Three monthly retainers for Drupal and CMS sites: security updates on a clock, monitored uptime, verified backups and real support hours, from a team that works in Drupal every day.

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A Drupal website on a care station, inside a continuous update and monitoring loop

TL;DR

Essential ($500/month) keeps small sites patched and online. Professional ($1,200/month) adds faster patching, quarterly GDPR reviews, staging and a named account manager. Growth ($2,200/month) adds 12 development hours, a 4-hour critical patch window and an emergency SLA. Weekend and holiday on-call is an add-on for Growth (+$400/month).

Choose your plan

Every plan is a monthly retainer. Hours cover bug fixes, configuration and technical questions; Growth hours also cover new development.

Essential

$500 /month

2 hours of support per month

Small Drupal/CMS sites that need to stay secure and online without babysitting.

Included

  • Uptime monitoring (24/7 automated)
  • Core + module security updates (applied within 72 hrs of release)
  • Monthly backup verification
  • 2 hours of support (bug fixes, minor config changes, technical questions)
  • Monthly status report (what was patched, uptime stats)
  • Email support, response within 1 business day
Not included
  • New feature development
  • GDPR technical reviews
  • Weekend/holiday SLA coverage
  • Design changes or content migration
  • Third-party integration work
  • Dedicated account manager

Best for: Brochure sites, small business sites, blogs, portfolio sites with <20 modules.

Start with Essential

Professional

$1,200 /month

5 hours of support per month

Business-critical sites that need reliability, compliance, and a proactive partner.

Included

  • Everything in Essential, plus:
  • 5 hours of support (bug fixes, minor dev, configuration, troubleshooting)
  • Security patches applied within 24 hrs (critical) / 48 hrs (moderate)
  • Quarterly GDPR technical review (consent forms, cookie banner, how personal data is collected and stored)
  • Quarterly stack review (what's outdated, what's at risk, what to plan for)
  • Staging environment testing before deploying updates
  • Priority email + video call support, response within 4 business hours
  • Named account manager
Not included
  • Major redesigns or new section builds
  • Migration to new Drupal version (quoted separately, but planned within stack reviews)
  • 24/7 or weekend emergency SLA
  • E-commerce platform changes
  • Performance optimization beyond monitoring

Best for: SMB marketing sites, membership sites, small e-commerce, sites handling EU user data, 20–80 modules.

Start with Professional

Growth

$2,200 /month

12 hours of support per month

Complex sites and growing businesses that need ongoing development capacity alongside maintenance.

Included

  • Everything in Professional, plus:
  • 12 hours of support + development (new features, integrations, content types, workflow changes)
  • Security patches applied within 4 hrs (critical)
  • GDPR operational support (documentation templates for your DPO, data subject request workflows, annual technical review)
  • Monthly strategy call (30 min: roadmap, priorities, upcoming needs)
  • Migration runway planning (D10→D11, module EOLs, PHP upgrades)
  • Emergency SLA: P1 response within 1 hour, weekdays 9am–6pm US Eastern
  • Accessibility spot-check against selected WCAG 2.1 AA criteria (quarterly, key templates)
  • Rollover of up to 4 unused hours to next month
Not included
  • Full site redesigns (quoted as projects, retainer hours can contribute)
  • 24/7 weekend/holiday on-call (available as add-on)
  • Dedicated full-time developer
  • Hosting costs

Best for: Multi-market SMBs, e-commerce sites, sites with third-party integrations (CRM, ERP, payment gateways), organizations needing compliance documentation, 50+ modules.

Start with Growth

Add-on

24/7 weekend & holiday on-call · +$400/month

Round-the-clock emergency coverage on weekends and holidays, on top of the Growth emergency SLA. Available with the Growth plan.

How hours are counted, when the update clocks start, response times, service credits and what the plans exclude. Read the full plan conditions

How it works

  1. Share your site

    Tell us your site address and which plan fits. We confirm your Drupal version, modules and hosting before anything is signed.

  2. Onboarding

    We set up access, uptime monitoring and a verified backup baseline, and agree how you want to be reached.

  3. We keep it secure and moving

    Security updates on the plan’s clock, a monthly report, and your support hours for fixes and improvements.

Frequently asked

Which Drupal versions do you support?

Current Drupal (10 and 11) on every plan. Sites on end-of-life versions (Drupal 7, 8 or 9) can be supported while we plan the upgrade; the migration itself is quoted as a separate project.

What counts toward my support hours?

Bug fixes, configuration changes, troubleshooting and technical questions on every plan. On Growth, hours also cover new development: features, integrations, content types and workflow changes.

Do unused hours roll over?

On the Growth plan, up to 4 unused hours roll over to the next month. Essential and Professional hours reset monthly.

How fast are security updates applied?

Essential applies core and module security updates within 72 hours of release. Professional applies critical patches within 24 hours and moderate ones within 48. Growth applies critical patches within 4 hours.

Is a move to a newer Drupal version included?

No. Major-version migrations are quoted as separate projects. Professional plans them in the quarterly stack review, and Growth includes migration runway planning (D10→D11, module end-of-life, PHP upgrades).

Do you cover weekends and holidays?

Growth includes an emergency SLA (P1 response within 1 hour, weekdays 9am–6pm US Eastern). Weekend and holiday on-call is available as an add-on for Growth.

Start your plan

We start with a quick look at your site, so the plan fits what you actually run. Then pick a plan and pay securely on Stripe.

Analyse my site

Last updated: 2026-09-29