Legal

Refunds and Cancellation

Effective 2026-10-01

Short version: cancel any time from your account, online, in a few clicks. You keep the service until the end of the month you paid for and are not charged again. Monthly fees already paid are not refunded, except in the cases below. This page summarises our Terms of Service, which govern if anything differs.

How to cancel

  • Online: sign in to your account, open Manage billing and choose Cancel.
  • By email: write to info@camfsolutions.com from the address on your account.
  • We confirm every cancellation by email.

When it takes effect

At the end of the billing period you have already paid for. Until then the service keeps running as normal, and no further charges are made.

What happens next

  • Landing Page Subscription: the page goes offline at the end of the paid period. We keep your content for 60 days and send it to you on request. The domain is registered in your name; see the plan conditions for how to take it with you.
  • Drupal Support: we remove our access, hand over the credentials, documentation and monitoring we set up, and unused hours lapse. See the plan conditions.

Refunds

Each monthly fee pays for a period of service that starts when you pay, so fees are non-refundable, and partial months or unused allowances (content updates, support hours) are not refunded or credited. We do refund:

  • a Drupal Support site we decline during onboarding, in which case we refund your first payment in full;
  • charges made in error, in full;
  • any period after we stop offering a service you have paid for;
  • whenever the law requires it.

Refunds go back to the original payment method, normally within 10 business days.

Changing plans

Upgrades apply straight away, and you pay the difference for the rest of the current period. Downgrades apply from the next billing period.

Failed payments

We tell you by email and retry the payment. How long the service keeps running is set out in each plan's conditions. You never owe anything for time after your cancellation takes effect.

A charge looks wrong?

Write to info@camfsolutions.com before disputing it with your bank. We answer within two working days, and fixing it directly is faster than a chargeback.